Critical updates
Make the most of your ţţ㷨 System with important updates, tips, and support articles all in one place.
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The IQ Gateway is inside the IQ Combiner and gives a “Gateway not reporting” error in the ţţ㷨 App when it is disconnected from the internet and the ţţ㷨 Cloud. To address this error, .
Once connected, wait for the LED indicator next to the cloud icon on the IQ Gateway to turn solid green to confirm successful connection.
demonstrates how to add users and allow them to view your energy data. It’s especially useful if you want to give a tenant, family member, or other resident access to your ţţ㷨 System.
Note: For security, additional users do not have permission to make changes to your system.
When comparing the energy data reported in the ţţ㷨 App with the energy data reported on your utility bill, there are . You can also to get a more detailed understanding of the stats and information shown on your bill.
Sometimes saved cookies can keep you from logging in to the ţţ㷨 Web App. .
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Ensure your smart device and IQ Gateway are within roughly 3 m of each other while reconnecting.
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If multiple attempts to reconnect fail, and try again.
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Try the new if you’re struggling to connect to your IQ Gateway’s IP address.